Liquid Web Reviews
Customer Testimonials
Read our reviews to see what actual Liquid Web customers have to say about our services and support. All feedback is voluntarily provided by current Liquid Web customers as part of our Net Promoter Score surveys or through reviews gathered from third-party websites such as Google, TrustPilot, Website Planet, G2 Crowd, Who Is Hosting This, and Yelp. All reviews come directly from these sites without being filtered or reformatted by Liquid Web.
Liquid Web is proud to be a leader in customer loyalty for the hosting industry. We’re purpose-built for mission-critical sites, stores, and applications. We provide more than just the best and broadest choice of hosting products - we give you The Most Helpful Humans in Hosting®. We provide web-dependent professionals with the technology they need to power their business potential backed by expert, caring people who love helping.
★★★★★
5 out of 5 stars
"I trust that Liquid Web will actually provide a secure host for your website. Customer service doesn't tell me they can't help because it's not their responsibility, instead, they offer suggestions or solutions."
- TERRI ZELASKO | DECEMBER 1, 2020 VIA NPS
★★★★★
5 out of 5 stars
“You guys are great! Very fast response with tech support and your servers are fast! Keep up the good work!!"
- NATHAN HOUGHTON | DECEMBER 1, 2020 VIA NPS
★★★★★
5 out of 5 stars
“Your customer service rocks! I don't know what I would do without you guys!"
- KATHERINE JOHNSON | DECEMBER 1, 2020 VIA NPS
★★★★★
5 out of 5 stars
“You guys do a terrific job. My favorite part is that if I have to actually call for help, you always answer the phone. You guys are awesome."
- MIKE HASSON, ABOUT FACES ENTERTAINMENT | DECEMBER 1, 2020 VIA NPS
★★★★★
5 out of 5 stars
"Liquid Web Team ALWAYS provides excellent customer service and they are always very nice and pleasant to deal with! Keep up the good work!"
- NANCY STRICKLER | DECEMBER 1, 2020 VIA NPS
★★★★★
5 out of 5 stars
“Reliable. Rarely need, but excellent support. Everyone we contact about sales or support either knows the answer or finds it for us."
- JOHN WELLS | DECEMBER 1, 2020 VIA NPS
★★★★★
5 out of 5 stars
"Liquid Web gives assistance like no other hosting platform I have used before. Each and every person I have dealt with is friendly and helpful. Problems are always resolved. Well done Liquid Web!"
- PAULA JAYNE | DECEMBER 1, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
“Liquid Web has been serving Buzz Computing Solutions since they purchased MOSSO from Rackspace and I must say they have done a great job. The staff is always on the chat and ready to help you with your issues. It's like you have no problems when you are with them and the servers are insanely fast and secure. Keep up the great job!"
- REINALDO NOVOA JR., BUZZ COMPUTING SOLUTIONS | NOVEMBER 23, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
“Great hosting and support team. Congratulations!"
- MICHELLE BEHR | DECEMBER 1, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
“Every time I call Liquid Web tech support to resolve an issue or add something to our website, they have always been quick to meet my requests. We are very pleased with LW!"
- CUSTOMER STEVE | NOVEMBER 20, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
“We are a client from Dominican Republic for more than 3 years stability with Liquid Web. We are very pleased with their service and quick response every time we need something or if support is required. We love their live chat. Excellent services, fast servers with SSD disk, fast server CPU, etc. Free SSL with cPanel. :)"
- JULISSA RAMOS | OCTOBER 6, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
"We/I have been working with Liquid Web for about 6 months now, every single person whom I've interacted with has gone above and beyond to help me with anything I've asked."
- KEVIN SCOTT | SEPTEMBER 30, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
“Liquid Web support is awesome! They almost saved my business by fixing a really complex issue fast, safely, and without any data losses. Thank you Liquid Web."
- MAS PIXELL | SEPTEMBER 26, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
"I love the service I get from Liquid Web! I should have switched years ago. It's the best company for hosting!."
- LINDA LOOSLI, FOOD STORAGE MOMS| SEPTEMBER 9, 2020 VIA NPS
★★★★★
5 out of 5 stars
“Liquid Web products are well packaged and fairly priced making them competitive in the market. Above all, their customer care and support is unmatched. They will go above and beyond to ensure customer satisfaction. They leave us feeling valued and we have never regretted the move to use them as our sole cloud products provider. I recommend them strongly primarily on their customer care and sterling tech support. This is what any IT tech company will want stationed in their back office. Keep up the good work!"
- ABRAHAM MATU | AUGUST 27, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
"Liquid Web has the best in support, solving problems quickly. For issues that are website related and not hosting issues, they have also been helpful in pointing me in the right direction. I appreciate that their servers and support team are US-based."
- MARK LEEDS | AUGUST 5, 2020 VIA TRUSTPILOT
★★★★★
5 out of 5 stars
“Liquid Web has the best hosting that I've used, along with the best support I've worked with in the past 8 years. They are in a league of their own compared to all of the "budget" hosts out there. Everything is top-notch and you definitely pay for quality"
- SHAWNA LEIGH, SHAWNA LEIGH DESIGNS | AUGUST 5, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“LiquidWeb is reliable and the technicians are awesome! Highly recommended!"
- AMY CARROLL | AUGUST 5, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Liquid Web is always there for their customers. They are caring, thoughtful, helpful and treat you with so much respect. The help they give is phenomenal. Nothing compares to the wonderful caring company know as Liquid Web."
- KITTI TITUS, PROGROOM PET SUPPLY | JULY 10, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“I've been using your services for approximately 11 years now and I really can't say enough about your services. The support team is fantastic and has always been there for me when I needed them. Thanks so much for everything!"
- ETSY360.COM | JUNE 2, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
"Dependable, knowledgeable, friendly pros. Give you enough leash to play but offer a hand anytime you want with managed VPS service."
- RYAN REINIKE, MAGNETICARROW.COM | JUNE 2, 2020 VIA NPS
★★★★★
5 out of 5 stars
"I can't sing your praises enough! Your customer service techs are amazing and go above and beyond to help (and how awesome is it that I get a person on the phone fast that will take the time to find solutions versus other companies that just seem to not want to try). I love the interface and can quickly and easily accomplish everything I need - and your KB is easy and effortless to get the exact information I need. I never was really 'happy' with past companies I've used - they were necessary and functional - Now, I can say I'm really happy with everything Liquid Web offers and will never use anyone else - thank you so much for all you do :)"
- KERI BAILEY, OPINION DYNAMICS | MAY 5, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“When you want the best in WordPress managed hosting, you choose Liquid Web. When you want the best in WordPress managed hosting support, you choose Liquid Web. So good I had to say it twice."
- RUSS CANTU | APRIL 7, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Liquid Web's support team goes above and beyond all my expectations. They helped me transition from one e-commerce platform to another and fixed all the bugs on the way. I call them every time I need any advice or help because they are experts at what they do and I trust them."
- ALEX GENSON, CLEAN VIEW AUTO WASH | FEBRUARY 5, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Friendly service, timely assistance, and quality hosting! Also, I brag about all the awesomeness of the partnership program all the time. Thanks, Liquid Web!"
- STEPHANIE WANDKE, IO WEB DESIGN & STRATEGY | JANUARY 7, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Reasonably priced and reliable."
- BRYN KAUFMAN, OAHURE.COM | JANUARY 7, 2020 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Excellent customer service! The Tech Support Team @Liquidweb is the most knowledgeable as compared to any other hosting provider that I have worked with. Every time I hear the words from a Rep “Best Effort”, I know that whatever the issue is that the problem is going to be resolved. I am extremely pleased with my decision when I took the leap to go with Liquidweb"
- EJ FILONE, JANHOST | DECEMBER 4, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Your service is amazing! I contact support several times a week and never have to wait more than a minute. The support is knowledgeable, thorough and gracious in their approach. I am truly grateful for Liquid Web. I could not manage my business without you. As a web developer since 1995 I have become familiar with many hosting platforms; their quality and customer service. None of the compare to what Liquid Web consistently delivers."
- ANDREA BARNES | DECEMBER 3, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Reliable assets and extremely courteous and helpful customer service team."
- ANDY BOONE | DECEMBER 3, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Honest, dependable, efficient, and the BEST EVER IN THE WORLD CUSTOMER SERVICE."
- SANDY E. RIVERS | DECEMBER 3, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“This is the best managed hosting service I've used in my 20 year career in digital marketing and web design/development. I don't do any backend server management myself and I rely on the Liquid Web team to back me up and keep my client's sites running at all times. They stick with me until the problem is solved and don't just email "knowledge base" articles and tell me to figure it out yourself like Media Temple did."
- MATT HOFFPAUIR | NOVEMBER 8, 2019 VIA GOOGLE
★★★★★
5 out of 5 stars
“Technical people that understand technical problems. The ability to have something investigated in one call and corrected is just about priceless. Higher prices, but you can't really quantify the real gain."
- STANLEY ALLEN, WP INVENTORY MANAGER | NOVEMBER 5, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
"Higher prices but the tech support and ability to diagnose AND correct something in one phone call is almost priceless. Most hosting companies you are basically on your own. You setup an account and that is how the server will be forever. No script updates, database updates, etc. LW is on top of every aspect of their game and configure your setup to work for YOU, their client. Which seems to be logic that is lost to history with most hosting companies (businesses) these days."
- CHUCK ALLEN | NOVEMBER 8, 2019 VIA GOOGLE
★★★★★
5 out of 5 stars
“Coming from a host that I worked with for 18 years, but who steadily declined in service over the last few, I've been thrilled with the reliability, professionalism and generally kick-ass support I've received from LiquidWeb. Thanks for being a lifesaver, over and over again."
- SIBYL PERKINS | NOVEMBER 5, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“I've had sites on a variety of hosting companies over the past several decades. LiquidWeb is by far the best experience I've ever had. Their techs answer quickly, aren't on script. all have root access, are knowledgeable, go above and beyond where other companies draw the line... and sound like they're in their own quiet US office without the din of a call center in the background. Highly recommended!"
- JEFF BURGER | NOVEMBER 8, 2019 VIA GOOGLE
★★★★★
5 out of 5 stars
“Reliable well-featured hosting with stellar customer support. Can you find cheaper hosting? Sure, if you want to sacrifice features, performance, and most important is support. I have been with LiquidWeb for over a decade and 20 plus years in the industry and they are the best in my opinion."
- ROB FONG | OCTOBER 9, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
"As a mommy blogger that’s been online since 1999, I’ve had my fair share of bumps in the road. Including bad hosts, expensive hosts and non-responsive support from hosts. With Liquid Web I’ve finally got peace of mind. They are affordable, have cloud integration and their support is second to none."
- KELLY LAND, MONEYMAKINGMOMMY.COM | OCTOBER 8, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
"Imagine having access to all the same infrastructure the best cloud providers offer plus super responsive support and advice about how to select what you need and solve any problems you encounter."
- JOHN COBBS | OCTOBER 8, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Very conscientious group at Liquid Web. They keep things running smoothly behind the scenes and are always there with an answer when I need it."
- LORRIE MORGAN, REDHOTCOPY.COM | OCTOBER 8, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Excellent support , above and beyond, especially if you go for the managed services!"
- CHRIS FAUST | JANUARY 17, 2020 VIA GOOGLE
★★★★★
5 out of 5 stars
"Very impressed with LW for several years now. Easy to use and affordable. Renting servers and having them backed up and maintained is awesome. Truly is "peace of mind". I owned a company before and spent hundreds of thousands of dollars for staff and equipment that invariably failed. LW provides that bottom line cost savings our CPAs will appreciate."
- RIC JOYNER | OCTOBER 9, 2019 VIA GOOGLE
★★★★★
5 out of 5 stars
“Liquid Web is the gold standard in web hosting. Truly they are a cut above. I've tried several hosting companies over the years and always felt like a number. With Liquid Web, it feels like they truly care. The customer service is phenomenal. There are so many amazing folks over there, but today, I want to give a shout out to Dayne in particular who saved our launch with his quick insight and speedy assistance. Thank you, Dayne!"
- DAWN CLARK | DECEMBER 31, 2019 VIA GOOGLE
★★★★★
5 out of 5 stars
“Liquid Web is a very professional hosting company. They're up to date with the latest technologies, provide great support 24/7. They are in touch with industry standards and always looking where the industry is headed (e.g. Woocommerce) They invite feedback and comments to improve what they are doing for their customers. They truly feel like a business partner to my small web agency."
- JOHN AXNE, CREATION AGENTS | SEPTEMBER 10, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
"I would describe Liquid Web as a company that offers a superior product (hosting and other services) and better support than any company I have ever done business with. EVER."
- BRUCE SUTHERLAND, DOMEX COMPUTER SERVICES, INC. | SEPTEMBER 10, 2019 VIA NPS SURVEY
★★★★★
5 out of 5 stars
“Each and every time, I get valuable insights to quickly fix my problems. Service and support come from articulate and bright staff. Thanks again."
- KEN ROSSIGNOL, THE CHESAPEAKE TODAY | SEPTEMBER 10TH, 2019 VIA NPS SURVEY
Most Loved Managed Hosting Provider in the Industry
We understand that to achieve your vision you need a partner to provide a technological advantage and a get-it-done attitude. Liquid Web marries exceptional customer support with a broad technology portfolio to deliver all the hosting power you will ever need to help realize your true potential.
That’s why Liquid Web is the most loved managed hosting provider in the industry with a leading NPS score of 67.
Just read the reviews for yourself.
